Warranty

We operate a Lifetime Ownership Guarantee for all our repairs carried out at our Orpington and Liverpool Repair Centres and Home Visit Repairs (Including Insurance Partner Repairs).

Where the repair has degraded or failed we shall require images to triage.

Wear and tear or additional damage on these areas or additional damage including stone chips will invalidate the guarantee *The guarantee will expire as soon as the ownership has been transferred.

Repairs must have been paid by the retail customer we shall require proof of payment.

Please note: The warranty will expire as soon as ownership of the vehicle has been transferred. This warranty does not include Alloy Wheel Repair, Interior and Glass Repair.

We operate a three year Guarantee for all paint and dent repairs carried out for trade customers.

Where the repair has degraded or failed we shall require images to triage.

Wear and tear or additional damage on these areas or additional damage including stone chips will invalidate the guarantee *The guarantee will expire as soon as the ownership has been transferred.

Repairs must have been paid by the customer we shall require proof of payment.

Please note: This warranty does not include Alloy Wheel Repair, Interior and Glass Repair.

We offer our retail and trade customers a three year warranty on all mobile alloy wheel refurbishments and repairs. This includes our mobile diamond cut refurbishment service.

Please note: We are unable to give any warranty against corrosion damage to alloy wheels. The warranty will expire as soon as ownership of the vehicle has been transferred.

All repairs carry a lifetime warranty from the date of repair unless stated otherwise below.

Kerb or other damage to the alloy voids the warranty, unless photographic evidence of the defect(s) has been provided at the time of the claim which clearly shows that no kerb or other damage is present. In the event that an alloy has been damaged in the period between the claim being made and its arrival with us, you agree that the wheel will only be repaired to the best possible look, finish and style achievable, and that we will not be held liable for any costs or further remedial action as a result.

Kerb damage and stone chips will damage the integrity of the powder coat and may cause the paintwork to crack, splinter or peel. This consequential damage may be different in look from the original, pre-repair paintwork. No warranty is offered or given in these circumstances.

Welds or corroded alloys do not carry any warranty in any circumstance.

The warranty is void if we believe that no reasonable care or attention was paid to the wheel, or if it has been mistreated (including during the cleaning process).

A warranty claim only covers the re-repair of the affected wheel(s). No other claims for costs arising as a result of the re-repair, either directly or indirectly, will be accepted.

No warranty is offered for centre caps.

If you have any queries or require further guidance please don’t hesitate to contact us.

1.  In the course of repair, glass may crack beyond repair through no fault of Our technician. You acknowledge that risk. If that happens We will not charge you for any attempted repairs. We will recommend that You contact a windscreen replacement company (such as Autoglass / National Windscreens / RAC Windscreens) to replace the glass. If the vehicle in your possession does not belong to You, We advise that the owner claims windscreen replacement costs through their motor insurance. An excess will be payable by the owner/policy holder, although the claim generally does not affect any no-claims bonus. Whether You proceed with a replacement or not, You agree that paragraph 2 below shall apply.
2. You agree to be responsible for the full cost of any glass replacement work on Your vehicle (or the vehicle in Your possession). You acknowledge and agree that We will not be held liable for any costs arising from any unsuccessful glass repair.
3. The visibility of a repair to glass depends on the nature of the damage at the time of repair. You acknowledge and agree that We will not be held liable if You are not happy with the look of Our repair, and that we reserve the right to charge you at the prevailing rate.
4. You acknowledge and agree that We will not be held liable for any costs arising due to cracks occurring as a result of any warranty work, or because of repairs carried out on previously untreated chips on the same windscreen.
5. The performance of some heated windscreens can be affected by glass chip repairs depending on the severity of the damage. You acknowledge and agree that We will not be held liable for any costs or performance issues arising as a result of any glass chip repair.
6. By undertaking our services You agree that You we will have no claims on Us to reimburse or compensate You for loss of income, loss of use of Your vehicle, costs or expenses incurred from loss of use of Your vehicle, loss of business or profits or pure economic loss or indirect or consequential loss suffered by You as a result of Our work. Your statutory rights are not affected.
7. These Terms of Business for Glass Chip Repairs applies to all customers of Automotive Repair Systems Limited, including the Motor Trade Industry.

FREEPHONE: 0800 089 7766