Paint Repair FAQ’s
Q: How do you work in different weather conditions?
A: Weather is always a problem beyond our control however our vehicles are fitted with Awnings and we have small Gazebos that we can erect which helps in most conditions. If you have undercover this is of course the best solution to avoid re booking if the weather is severe.
Q:Does this repair come with a warranty?
A:We offer a 12 months warranty against faulty workmanship or products however your invoice/Receipt MUST be produced.
Q:How do you match the colour of my vehicle?
A:On every vehicle there is a chassis plate and on this is a simple code for the paint. We take this code and put into our laptop where we get the formulation directly from the paint manufacturer who created this for the vehicle manufacturer. We then mix this exact formulation in our fully equipped vehicle.
Q:What sort of products do you use?
A:We only use Branded and UK compliant products. We do not use any illegal or parallel non environmentally friendly products.
Q:How do you dispose of any waste?
A:We are registered for hazardous waste removal and all products/waste are disposed of in the correct manner as advised by the Environment Agency.
Q:How soon after the repair can I drive the car?
A: As soon as we are finished you are able to drive it.
Q:When can I wash the car?
A:It is recommended that you leave this for 48 Hours. Whilst the paint is touch dry it will still be curing for a little while longer. Avoidance of moisture and pressure washers is strongly advised to help prevent any faults occurring.
Q:How long will the repair take?
A:This is the How longs a piece of string question! The answer is dependent upon the size of the repair and location. We can say that a simple standard bumper scuff as what you see on our Chip n Scuff page will be approx 1hour.
Q:How long does it take to dry?
A:Fully hardened – 48 hours although touch dry in 30 minutes.
Q:Can we paint bonnets or roof panels?
A:Not to what we call a good standard, we are a mobile service and out of controlled conditions like a spray booth. The only way for this is in a conventional spray booth for both quality and Health and Safety requirements.
Q:Can you repair rust?
A:We can however we try to avoid it as in our experience it will always come back but it’s just a question of when! We will not offer any warranty with any rust repairs.
Q:Can you repair cracks in the bumper?
A:We do a form of plastic welding however the bumper must all be joined (i.e. not in 2 or 3 parts) We do advise that in some circumstances the vibrations can reopen the crack at a later date depending on the severity of the damage.
Q:Can a paint repair be carried out under freezing conditions?
A: Yes, This can be done however the process will be slower due to drying times.
Q:What qualifications do your Technicians have?
A: All of our Technicians go through an IMI (Institute Motor Industry) and QAA (Quality Assured Award) programmes which ensure our technicians work to a regulated process. Our technicians will have this certificate on board their vehicle for you to see.
Q:I understand that there are 5 day courses out there?
A: There are yes however they will only teach you the basic principles. There is not one course or person that can be an expert after 5 days. Ensure you find out any technician/companies experience in advance!
Q:I've had a cheaper quote can you match it?
A: You will always find someone cheaper in any industry but the question is, Will they do a good repair and what experience do they have? There are many Rogue traders out there that will do something Cheap and have often just done a week’s training! We pride ourselves on quality and our charges are correct in terms of value and quality.
Q:I have Lacquer peeling on my car, Can you fix it?
A :This sounds like it has had a poor repair in the past and that the area was not prepared correctly. We would need to assess to give you a firm answer.
Q:Should I receive a Receipt/Invoice?
A: Yes and please ensure the technician leaves this with you, this is your only form of Guarantee.
Q:Can you invoice our Insurance Company direct?
A:Provided we have written/Faxed or Emailed authority from them we can yes.
Q:Am I able to have a written quote?
A:Yes, Please E mail any photos and we can assess from there.
Q:Do you work weekends?
A:All of our Technicians work Monday to Friday however weekends can be arranged by prior notice however they do get booked up quite quickly. Our Office can help if your local technician is unavailable.
Q:Does someone need to be at the address for keys and payment?
A:Yes they will need to be there and the keys will be required as well as for satisfaction signatory and payment.