email: info@automotiverepairsystems.co.uk Call us: 0800 0897766 or WhatsApp
Automotive Repair Systems
Unit 1, Lower Hook Business Park,
Shire Ln, Downe, Orpington BR6 7GZ
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Automotive Group Holdings Ltd – Unit 1 Lower Hook Business Park, Shire lane, Orpington, Kent, BR67GZ
Owner contact email: info@automotiverepairsystems.co.uk
We will only ever collect the information We need – including data that will be useful to help improve Our services. Among the types of Personal Data that we collect, by itself or through third parties, there are: Cookies and Usage data as well as data from quotation forms and contact forms submissions through our website.
Details of your visits to Our site including but not limited to, IP addresses (the location of the computer on the internet), pages accessed and files downloaded. This helps Us to determine how many people use Our sites, how many people visit on a regular basis, and how popular Our pages are. This is statistical data about Our users’ browsing actions and patterns, and does not identify any individual. It simply allows Us to monitor and improve Our service.
All Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without any consequences on the availability or the functioning of the service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application serves the purpose of providing the service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.
You are provided with an opportunity to opt out from receiving communications from us or our partners at the time that your details are submitted and on each occasion that you are contacted thereafter.
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies.
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
For more information on Google Analytics cookies, see the official Google Analytics page.
The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.
The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.
The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.
The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Analytics and Interaction with external social networks and platforms.
The Personal Data used for each purpose is outlined in the specific sections of this document.
Our website quotation and contact forms collect your inputed data. The data is only used for your booking specifically. No personal data is shared or used by any other third parties.
Automotive Repair Systems wishes to be as transparent as possible in terms of giving access to any personal information we may hold about you. Individuals can request, if we hold any information about them by submitting a ‘subject access request’ under the data protection act 1998. If we do hold any information about you, we will:
To submit a ‘subject access request’, you can make a formal request in writing to the address provided below. If you agree, we will try to deal with your request directly with you by providing the information you need over the telephone. If we do hold your information you can ask us to correct any mistakes at this point or by a formal written response.
Whenever the processing of your personal data requires your consent then you will be given the opportunity to opt-in or opt-out to having your contact details used as set out above, at the time your details are submitted.
For example, when you request a repair quotation, you can tell Us when you provide your details if you do not want to receive any other online communications from us.
If you do not wish Us to use your data as set out above, please select no/leave the box unticked.
If you no longer wish to receive email or other promotional materials from Us, you may opt-out of receiving these communications at any time by one of the following methods:
Please be aware that if you opt out of marketing communications received from us, you may continue to receive information until you inform them that you wish to opt out of marketing communications as well.
Information is stored by Us on computers located in the UK.
Automotive Repair Systems have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored securely to protect against its loss, misuse and alteration. Documentation can be supplied on request from our Data Protection Officer via studio@automotivegroupuk.com
Unfortunately, the transmission of data across the internet is not completely secure and whilst We do Our best to try to protect the security of your information We cannot ensure or guarantee that loss, misuse or alteration of data will not occur whilst data is being transferred.
We will keep your information only for as long as We need it to provide you with the services or information you have required, to administer your relationship with Us, to comply with the law, or to ensure We do not communicate with people that have asked Us not to. When We no longer need information, We will always dispose of it securely, using specialist companies if necessary to do this work for Us.
Under the data protection legislation, you have the right to request copies of your data, request rectification of your data, request erasure of your data, object to Us processing your data, the right to prevent your data being used for direct marketing, request Us to restrict the process and where our systems allow, the right to access a copy of the information We hold about you (a subject access request).
If you wish to exercise any of these rights please contact the Data Protection Officer in writing at Automotive Repair Systems, Unit 1 Lower Hook Business Park, Shire Lane, Orpington, Kent, BR6 7GZ or by emailing studio@automotivegroupuk.com
For more information about your rights under the Data Protection Act contact the Information Commissioner’s Office www.ico.org
DATA/PRIVACY CONTROLLER
The responsibility of data in-house and on-line is: Automotive Repair Systems LTD, a UK Private limited Company
Whose registered and operating office is:
Unit 1 Lower Hook Business Park,
Shire Lane,
Orpington,
Kent,
BR67GZ
DATA PROTECTION OFFICERS
Mr. Philip Thomas
Head of Design Studio Automotive Repair Systems.
Telephone: 01689 858 007
Email: studio@automotivegroupuk.com
Mrs. Carole Kouzos
HR Manager Automotive Repair Systems.
Telephone: 01689 858 007
Email: hr@automotiverepairsystems.co.uk
RELEVANT LEGISLATION
Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer for clarification.
Who puts out our content?
Only approved spokespeople can speak on behalf of Automotive Repair Systems
All our social media content is approved before posting or sending. Our dedicated in house Social Media team are responsible for all content, images and literature that is posted. If you would like to get in touch with the team please email studio@automotivegroupuk.com
Confidential information about yourself
All information that is sent to us via direct messages, our profile pages and shared via the social media platforms are kept and stored in accordance with that specific platforms privacy policies. We hold no responsibility of what is posted, messaged or shared on the platform.
The information we keep
Personal information that is shared for quotations, job applications and customer contact is keot in line with our Privacy policy and the social media platforms guidelines. If you wish to have your information removed or see what we are holding please inform our social media team email studio@automotivegroupuk.com
Sharing
Keep in mind that your posts can potentially tarnish reputations or infringe on the rights of our
Private things are not private
Many times things that you publish can be seen or found by others, despite privacy settings. Consider everything you post online as potentially discoverable by anyone.
This service is a specialist refurbishment process that carries additional/different terms and conditions to our standard mobile Smart Repair offering, in terms of process, warranty and service. Whereas our standard terms and conditions* will apply, the following will apply where applicable:
1. We operate a collection and delivery service for trade customers only.
2. Collections will be made from designated business premises only.
3. Collection and delivery does not offer or imply that a credit account will be given, and as such, payment must be made upon return delivery of wheels, unless a credit account has been approved by prior arrangement.
4. Wheels can be removed and replaced by us if requested at the time of booking. An additional charge will be made for this service. Vehicles must be parked on a suitable and level surface prior to our arrival. In allowing us to remove wheels with the use of jacks and axle stands, you acknowledge that the ground surface is suitable for such operations, and that no claims for costs for damage caused by such equipment will be issued to our company and/or employees.
5. Locking wheel nuts (in good working order) must be present inside the vehicle. You agree that we will not be held liable for any delays or costs involved where locking wheel nuts are not available.
6. You agree that we may invoice you a call-out charge for any wasted journeys where condition 4 or 5 is not met by you. The charge for 2023 is £50+vat per booking.
7. Our standard repair time is 96 hours (not including weekends or bank holidays) from the time of collection to the time of return (4 days), unless advised otherwise.
8. Due to the precision of the process as well as the temperatures involved, defects can arise on occasions. Differing grades of metal within alloy wheels can cause defects during the cutting or pre-treatment stages. As such, all wheels are quality checked at several stages throughout the repair process and any failures will be put through the system again. This may affect overall repair time and we will advise you if this is the case at our earliest opportunity. We will not be held liable for any costs that may arise, directly or indirectly, as a result of this delay.
9. Diamond cut alloys can only be repaired a limited number of times. This could be as few as once and depends largely on the design of the wheel and the extent or depth of the damage. If diamond cutting is not possible then we can offer a standard painted finish at the prevailing rate. We will not be held liable for any claims for costs if such a scenario arises. Other repairs required to wheels from the same vehicle for matching purposes are chargeable.
10. The diamond cut face of the wheel must be cut back to the depth of the deepest damage which, on occasions, may alter the look, finish or style of the wheel. It is often not possible to determine this prior to the repair taking place, therefore we will not be held liable for any onward claims for costs, directly or indirectly, where the repair causes these effects to occur, regardless of whether or not we were able to notify you prior to the repair taking place. If we are able to implement a small weld in order that the refurbishment can continue you understand that this can cause the repair to be visible upon completion. You agree that we will have no liability and that the wheel remains chargeable.
11. We will not make more than two welds to any wheel.
12. Buckled wheels can affect our ability to refurbish wheels or apply a particular finish to a wheel, particularly diamond cut wheels. This may not become evident until the original finish has been stripped from the wheel and damage has been removed. We will inform you if this situation arises. We may offer to change the finish of the wheel in order to continue the refurbishment, but this finish may be significantly different from other wheels on the vehicle. Any additional refurbishments on the same vehicle are chargeable, and you agree that we will not be held liable for any costs arising, directly or indirectly should you not wish to continue with the refurbishment(s). If you decide not to continue with the refurbishment at this stage, we will waive any repair costs accrued.
13. The pressures exerted during the wheel straightening process can cause a wheel to crack. We will endeavour to weld any crack wherever possible at no additional cost, but where a weld/repair is not achievable you agree that we will not be held liable for any subsequent costs, including wheel replacement, either directly or indirectly. You will not be charged for any unsuccessful straightening or welding attempts.
14. Manufacturers do not provide colour codes for wheels, therefore it may be necessary on occasions to request that an additional wheel is provided by you for colour matching purposes. You understand and agree that any delay in providing an additional sample may result in the repair time being extended.
15. Colour may be affected by batch, age or previous repairs. The closest match will be made at all times, but you acknowledge and agree that a perfect colour match is not always possible. All wheels remain chargeable in any event.
16. We will not replace tyres if they are deemed to be illegal, unless a full disclaimer is signed.
17. Centre caps are plastic and cannot be repaired or coloured as part of the wheel refurbishment process. They can be painted separately and to as close a colour match as possible for an additional charge. No warranty will be offered.
18. Split-rims can be repaired but are susceptible to damage during the repair process, specifically, the bolts. In undertaking to repair this type of wheel you agree that you will allow us to charge you the cost of replacing the bolts as well as labour (the cost for 2023 is £25+vat per bolt) should they snap. We will notify you once two bolts have snapped and if you agree for the refurbishment to continue you agree that you will be liable for any additional costs for bolts. If you do not agree then we will stop the refurbishment process and you will not be charged any further costs but will still be liable for costs accrued already. If we fail to notify you once two bolts have snapped then we agree not to charge you any further costs.
19. All repairs carry a lifetime warranty from the date of repair.
20. Kerb or other damage to the alloy voids the warranty, unless photographic evidence of the defect(s) has been provided at the time of the claim which clearly shows that no kerb or other damage is present. In the event that an alloy has been damaged in the period between the claim being made and its arrival with us, you agree that the wheel will only be repaired to the best possible look, finish and style achievable, and that we will not be held liable for any costs or further remedial action as a result.
21. Kerb damage and stone chips will damage the integrity of the powder coat and may cause the paintwork to crack, splinter or peel. This consequential damage may be different in look from the original, pre-repair paintwork. No warranty is offered or given in these circumstances, other than in conjunction with condition
22. Welds do not carry any warranty in any circumstance.
23. The warranty is void if we believe that no reasonable care or attention was paid to the wheel, or if it has been mistreated (including during the cleaning process).
24. A warranty claim only covers the re-repair of the affected wheel(s). No other claims for costs arising as a result of the re-repair, either directly or indirectly, will be accepted.
25. No warranty is offered for centre caps.
26. If a tyre pressure sensor is present we may notify you where we believe it likely or possible that some parts, including the valve could be irreparably damaged during the repair process, including due to corrosion. If you agree to continue with the refurbishment then we will not be held liable for any costs relating to the sensors should they become damaged, including any onwards costs of installation. We will also not be held liable for any costs related to valve breakages (whether accompanied by a pressure sensor or not), through corrosion or any other reason, where we have not notified you of the potential for breakage, where we have acted in good faith and have made all reasonable efforts to prevent such a situation.
At Automotive Repair Systems we pride ourselves in our market leading SMART repair services. All our Paint, Alloy Wheel and PDR (paintless dent removal) repairs are guaranteed as stated below:
We operate a Lifetime Ownership Guarantee for all our repairs carried out at our Orpington and Liverpool Repair Centres and Home Visit Repairs (Including Insurance Partner Repairs).
Where the repair has degraded or failed we shall require images to triage.
Wear and tear or additional damage on these areas or additional damage including stone chips will invalidate the guarantee *The guarantee will expire as soon as the ownership has been transferred.
Repairs must have been paid by the retail customer we shall require proof of payment.
Please note: The warranty will expire as soon as ownership of the vehicle has been transferred. This warranty does not include Alloy Wheel Repair, Interior and Glass Repair.
We operate a three year Guarantee for all paint and dent repairs carried out for trade customers.
Where the repair has degraded or failed we shall require images to triage.
Wear and tear or additional damage on these areas or additional damage including stone chips will invalidate the guarantee *The guarantee will expire as soon as the ownership has been transferred.
Repairs must have been paid by the customer we shall require proof of payment.
Please note: This warranty does not include Alloy Wheel Repair, Interior and Glass Repair.
We offer our retail and trade customers a three year warranty on all mobile alloy wheel refurbishments and repairs. This includes our mobile diamond cut refurbishment service.
Please note: We are unable to give any warranty against corrosion damage to alloy wheels. The warranty will expire as soon as ownership of the vehicle has been transferred.
All repairs carry a lifetime warranty from the date of repair unless stated otherwise below.
Kerb or other damage to the alloy voids the warranty, unless photographic evidence of the defect(s) has been provided at the time of the claim which clearly shows that no kerb or other damage is present. In the event that an alloy has been damaged in the period between the claim being made and its arrival with us, you agree that the wheel will only be repaired to the best possible look, finish and style achievable, and that we will not be held liable for any costs or further remedial action as a result.
Kerb damage and stone chips will damage the integrity of the powder coat and may cause the paintwork to crack, splinter or peel. This consequential damage may be different in look from the original, pre-repair paintwork. No warranty is offered or given in these circumstances.
Welds or corroded alloys do not carry any warranty in any circumstance.
The warranty is void if we believe that no reasonable care or attention was paid to the wheel, or if it has been mistreated (including during the cleaning process).
A warranty claim only covers the re-repair of the affected wheel(s). No other claims for costs arising as a result of the re-repair, either directly or indirectly, will be accepted.
No warranty is offered for centre caps.
If you have any queries or require further guidance please don’t hesitate to contact us.
FREEPHONE: 0800 089 7766
As a customer facing company, the Automotive Repair Systems team are fully committed to providing our customers with an industry leading level of customer service:
Payment must be made on completion of the repair unless you have a credit account set up with us. Our prefered method of payment is Debit/Credit Card.
All major credit/debit cards are accepted including Amex. (Credit card payments will be telephoned through to our head office by the technician and receipt will be posted direct to you).
Cash is accepted however please retain your receipt to validate your warranty and guarantee.
Payment may be made by cheque if supported by a guarantee card or you are a trade/business account.
Credit account is only available for Dealer and trade users only. A credit account application form can be downloaded by clicking on the link below.
Once completed this can either be emailed, posted or faxed back to us on: 01689 858133. Upon Receiving this we will carry out the necessary references and credit checks and process your application.
All work is guaranteed for 3 year unless otherwise stated on arrival and your invoice. Work is only guaranteed and covered upon production of your receipt/invoice. Please see full Terms and Conditions.
1. In the course of repair, glass may crack beyond repair through no fault of Our technician. You acknowledge that risk. If that happens We will not charge you for any attempted repairs. We will recommend that You contact a windscreen replacement company (such as Autoglass / National Windscreens / RAC Windscreens) to replace the glass. If the vehicle in your possession does not belong to You, We advise that the owner claims windscreen replacement costs through their motor insurance. An excess will be payable by the owner/policy holder, although the claim generally does not affect any no-claims bonus. Whether You proceed with a replacement or not, You agree that paragraph 2 below shall apply.
2. You agree to be responsible for the full cost of any glass replacement work on Your vehicle (or the vehicle in Your possession). You acknowledge and agree that We will not be held liable for any costs arising from any unsuccessful glass repair.
3. The visibility of a repair to glass depends on the nature of the damage at the time of repair. You acknowledge and agree that We will not be held liable if You are not happy with the look of Our repair, and that we reserve the right to charge you at the prevailing rate.
4. You acknowledge and agree that We will not be held liable for any costs arising due to cracks occurring as a result of any warranty work, or because of repairs carried out on previously untreated chips on the same windscreen.
5. The performance of some heated windscreens can be affected by glass chip repairs depending on the severity of the damage. You acknowledge and agree that We will not be held liable for any costs or performance issues arising as a result of any glass chip repair.
6. By undertaking our services You agree that You we will have no claims on Us to reimburse or compensate You for loss of income, loss of use of Your vehicle, costs or expenses incurred from loss of use of Your vehicle, loss of business or profits or pure economic loss or indirect or consequential loss suffered by You as a result of Our work. Your statutory rights are not affected.
7. These Terms of Business for Glass Chip Repairs applies to all customers of Automotive Repair Systems Limited, including the Motor Trade Industry.
The easiest way for us to quote a repair is send us a Whatsapp message. Send across a selection of images of the damage with a brief description, your name and loation. If you do not have whatsapp please complete the quotation form below and we will get back to you asap.
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Bookings and Office: 0800 0897766
Unit 1 Lower Hook Business Park,
Shire Lane, Downe, Orpington, Bromley,
Kent, BR6 7GZ. (5 Miles from M25)
Bookings and Office: 0151 668 0368
137-139 Richmond Row, Liverpool, L3 3BU
